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Terms of Stay

Ensuring you have the perfect stay is important to us, so if we can help you out in any way, please do not hesitate to let us know.  The following information provides our terms of stay:

Payment Details

All prices quoted include GST and are subject to change without notice. A 50% non-refundable deposit is required to secure all bookings made more than 21 days from arrival with payment processed at the time of booking and the balance processed on the day of arrival (by a valid credit card).

The full tariff is charged at the time of booking for bookings made less than 21 days from arrival.

We accept Visa or Mastercard. For all credit card payments there is a 5% surcharge. This is to recoup the fees charged to us by merchants.

Direct Deposits to our bank account is a fee free option for bookings made more than 7 days from your check in date. This way we have time to receipt your payment and send you confirmation. Direct deposit requires you to put your name next to the deposit and email us when a deposit is made.

Security Deposit

A security deposit of $200 is required on check-in. Funds processed on credit card for the security deposit will be returned to the same card within 48 hours of check-out less any costs incurred. Guests accept we are entitled to deduct from the security deposit or charge their credit card for the outstanding balance including, but not limited to, excessive cleaning charges, burning of candles, smoking, unreported breakages and damage and unauthorised additional guests.

Cancellation of accommodation booking

Travel insurance is recommended for cancellation coverage.

More than 21 days notice of scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs).

7 to 21 days notice of scheduled arrival time: We will refund you’re monies paid minus the admin fee if we are able to fully rebook your cancelled dates.

Less than 7 days notice of scheduled arrival time: the full amount is payable and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee & costs.

Failure to arrive or cancellation after arrival: Full tariff is payable and the balance will be charged to your credit card.

In addition to our terms of service, offers of discounted accommodation are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.

Communications with respect to cancellation or transfers must be confirmed in writing or by phone.

Check-in & Check-out times

Check-in time is from 2pm and check-out at 11am on the day of departure. If you would like an early check-in or late check-out please do let us know but this will depend on availability.

Conditions of Stay

A septic tank system is in operation on the property and therefore only toilet paper can be flushed, all other items must be placed in the provided sanitary bags and placed in the rubbish not in the toilet.

Bella Vista Villas is for guests to enjoy the peacefulness and beauty of the property. If guests intend having visitors, this must be discussed with the operators prior to visitors arriving.

Coffee Machine Instructions

First: Make sure you have sufficient water in the water tank at the rear of the machine, insert provided coffee pod and select cup size. Please only use the pods that are provided – more can be requested from the main Villa.

Milk Warmer – please do NOT immerse the milk jug in water; simply rinse and wipe out the inside of the jug without getting the base element wet.

Smoking and Incense

Smoke from cigarettes, cigars or from a smoking pipe or from the burning of incense is not permitted inside any building at Bella Vista Villas, if smoking on the decks or nearby the accommodation you are required to close the doors and any adjoining windows and to use the ashtray provided. Cigarette butts must be disposed of with care. If a room is contaminated by smoke or there is evidence of smoking in a room you will be liable for an additional charge, which will equate to the sum of the following:

  • The daily tariff for the period that the room or cottage is unavailable for other guests due to the effects of smoke contamination and damage.
  • The cost of finding alternative accommodation for subsequent guests as a result of the Villa being unavailable.
  • The cost of cleaning, repairing or replacing any item damaged by the effects of smoking or the burning of incense. This may include the cost of additional cleaning, laundering of drapes or other fabrics and the replacement of damaged items.
  • Minimum charge for smoke contamination of a villa is $200.

Candles

The lighting of candles is not permitted inside any of the villas.

Battery operated tea-candles are provided along with table lamps and dimmer switches to create mood lighting.

If there is damage as a result of the burning of candles or there is evidence of burning candles in a room you will be liable for an additional charge, which will equate to the sum of the following:

  • The daily tariff for the period that the room or cottage is unavailable for other guests.
  • The cost of finding alternative accommodation for subsequent guests as a result of the damage.
  • The cost of repairing or replacing any damaged item or surface. This may include the cost of additional cleaning, laundering or the replacement of damaged items.

Minimum charge for burning of candles is $200.

Cleaning and Damage Charges

A charge for industrial cleaning will be incurred if the management of Bella Vista Villas consider the accommodation has been left in an unreasonable condition. A charge may also be incurred for any items that are missing or damaged.

Hair Dye

Please do not dye your hair while you are here. It stains the tile grout, basins and the linen. The removal of hair dye will incur an additional cleaning cost and or replacement of the affected area or item.

Other liquids and oils

Please respect the furniture and fittings for your enjoyment and for future guests. Some substances stain the soft furnishings, so please do not use massage oils etc. We can arrange in-house massages. Removal of stains may incur an additional cleaning cost and or replacement of the affected area or item.

Bushfire or Other Emergencies

Bella Vista Villas will accept a cancellation by you for days with an actual or predicted Fire Danger Index (FDI) of 75 or above (‘Code Red’ or ‘Extreme’) for postcode 3461 (Ref. www.weatherzone.com.au). You must notify us of your intention to cancel stating that this is your reason for cancelling and it must be acknowledged by us. Under these circumstances we will refund in full any deposits already paid by you for that unused accommodation.

We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for your safety or because of an inability to operate due to circumstances beyond our control. This may include significant bush fire danger, road closures, an extended power or gas outage or damage to your booked accommodation due to storms or other circumstances. In this instance we will give you as much notice as possible and provide you with assistance in securing alternative accommodation. We will refund in full any deposits already paid by you for that unused accommodation.

Acceptance of the Conditions of Stay

Guests are provided with a Conditions of Stay document when their accommodation booking is confirmed (it is included in the Guest Information Pack). It is assumed that by receiving this document and arriving at Bella Vista Villas you have read and agreed to these conditions.